MeshFinder Support
Need help with MeshFinder for AREDN® or its network editor? Email support@meshfinder.org.
What to include
Tell us what you were trying to do, what happened, and the steps that reproduce the problem. For the app, include your iPhone model, iOS version, and MeshFinder version/build. For the editor, include your browser and device. An optional screenshot can help; redact private information first.
Please do not send management keys, verification/recovery links, passwords, or confidential coordinates. We do not need those secrets to start troubleshooting.
Joining a network
Ask a network manager for the current join code or QR invitation. Scan it inside MeshFinder’s Join a network screen. Use the hosted HTTPS service on a real phone; a local development address such as 127.0.0.1 is not reachable from your phone.
Manager access
Open the network editor and choose Switch networks to request management links using your registered email. Email links expire and can be used only once; request a new one if needed. Ask another network manager for an invitation if you are not yet registered.
Location and aiming
Check MeshFinder’s location permission in iOS Settings and review sensor accuracy in the app. A usable phone altitude is needed for up/down guidance; distance and horizontal bearing can still work without it. Aiming and beam alignment are approximate and do not guarantee a radio connection.
Offline use and privacy
Join or refresh your network while online before heading into the field. The last valid network data remains available offline. For data questions or deletion requests, use the same support address and read our Privacy Policy.